Lead with Relief
How to Repair Injury Well
Repair Process
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When you hurt your partner you must relieve that distress as soon as possible.  Distress is defined as hurt, pain, sadness, frustration, shame and even anger.

There are three mistakes people make that prevents an apology from happening:
  1. You don't think you did anything wrong. Chances are you didn't necessarily do anything wrong and yet you hurt your partner.
  2. You didn't mean to hurt your partner​. It is rare that we intentionally cause pain to our partner. So if you only apologize when we hurt them intentionally, you won't be apologizing much. It's as if you are saying, "I didn't mean to hurt you so you shouldn't feel hurt."
  3. You explain why you did what you did that caused the hurt, thinking that if you have a good explanation it will relieve the pain.
Your cue to apologize, or repair, is whether your partner has been hurt by something you did or said. Saying you are sorry is uncomfortable.  It is hard to admit shortcomings and acknowledge mistakes.  But when you hurt your partner, taking responsibility is the key to restoring trust in the relationship.
​When your partner is hurt and they ARE able to tell you how they feel in a non-threatening way.
 
“It hurts when you talk to me that way.”
“That didn’t feel very good”
Even better, “I know you didn’t mean it but….”
​You feel shame that your partner is in distress and it is difficult to repair. You don’t know how to take responsibility without being overcome with self-blame.
​Your focus turns to how you can never be good enough for your partner.  You must develop some shame resilience so you can relieve the pain of your partner.   There is no shame in feeling shame but if you stay there you won't be able to repair.  Explore where it comes from.
​When your partner is hurt and they ARE NOT able to tell you how they feel.  They either withdraw or attack.
 
“How many times do I have to tell you not to __________”
“What is wrong with you? You are so ___________!
“I just need to get away from you.  I’m leaving!”
​They withdraw and give you the silent treatment or pretend nothing is wrong. You do nothing in return.
You must pursue your partner and find out what is going on so you can relieve the distress. Be curious and ask them how you hurt them.
​They attack your character and call names. You get triggered and attack in return or withdraw. 
​You must learn how to interpret the attack as pain and not respond to their reaction. Nobody gets angry alone so be curious about how you hurt them.

The Path to Relief

​If your partner is reactive, you don’t take their reaction personally and understand that it is due to hurt that you caused.
​If your partner is not reactive and can tell you how they feel, you hear your partner’s pain, you see your role in it and are remorseful.  You don’t want your partner to feel that way with you.
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​As soon as distress emerges, you apologize.  An apology is a positive way to show your love.  When you look through your partner’s eyes it makes sense to you why they would feel hurt by what you did.   An apology is meant to repair damage done to a trusting relationship by acknowledging pain caused, accepting responsibility, and expressing sincere regret at having done something hurtful to a person you care about.  You don’t assess whether you did anything wrong; you relieve the pain.
​HOW TO REPAIR
  • Put yourself in your partner’s position.  How did your actions make them feel?   Empathize.  Let them know you understand.
  • Stay focused on feelings of your partner not your own pain and remorse.
  • Apologize boldly and quickly.  The longer you wait, the deeper the hurt will be.
  • Be specific about what you are apologizing for.
  • Acknowledge that what you did hurt your partner.
  • Your partner needs to know that you understand how they feel and that you are sorry for making them feel that way. 
  • An apology has to reflect your true concern for the other person and sorrow and remorse for your actions.
  • Understand that your apology may not be accepted.
  • Do not ask for forgiveness.  They may not be ready.  The best chance you have to be forgiven is to apologize well.
HOW NOT TO REPAIR
  • Don’t defend or minimize what you did. 
  • Don’t debate who hurt whom first or worst. 
  • Don’t insist that you didn’t do anything wrong or that you didn’t mean to do it. 
  • Don’t apologize to silence your partner or as a way to quickly end conflict.
  • Don’t explain why you did what you did.
  • It’s not about alleviating your feelings of guilt.
  • No “if’s” or “but’s.”
  • I’m sorry if I offended you. (I’m sorry that I offended you)
  • I’m sorry you feel that way. (I’m sorry I made you feel that way)
  • I’m sorry, but you provoked me.
  • I’m sorry, but you’re way too sensitive.
  • I’m sorry, but you also did the same thing.
  • I’m sorry for how I talked to you, but what I said is still true.
  • I’m sorry, but it wasn’t that big of a deal.
  • I said I’m sorry 10 times so why are you still bringing this up?